NDIS Providers are the people that help participants carry out their plans. They can assist with a wide range of supports, from mobility aids to social and recreational activities.
When choosing a provider, it is important to consider their accreditation, experience, and participant reviews. Additionally, it is vital to ensure that they meet the NDIS's quality standards.
Experience
Ensure that you select a provider who has experience with the type of support your individual needs require. For example, if you have complex behavioural needs, you will need providers who have a good understanding of managing these behaviours and can implement a behaviour support strategy with the utmost care and consideration. This should include a clear plan for dealing with challenging behaviours, including the use of regulated restraint when necessary.
Choosing a registered NDIS Provider with plenty of experience will ensure that you get the best value for your money. They will understand the intricacies of the scheme and can help you allocate your budget across the different support categories to align with your NDIS goals. Ask your network for recommendations and visit their websites to learn more about the services they offer. During these visits, you can also find out more about their qualifications and training. You should also inquire about their service agreements and how they manage any issues that may arise.
Accreditation
NDIS Providers are businesses that deliver NDIS-funded supports and services to Participants, helping them work toward their goals and improve their quality of life. Registered NDIS Providers offer a wide range of support options and can provide continuity of care for participants.
NDIA-approved auditing organisations conduct verification and certification audits to help NDIS providers meet registration requirements. Verification audits assess whether an NDIS Provider meets core and supplementary NDIS Practice Standards based on the types of supports and services they deliver, with additional requirements for higher risk or more complex services.
A quality NDIS Provider should prioritise a person-centred approach, tailoring their services to meet your needs, goals and preferences. They should also be willing to communicate with you and respond to any enquiries in a timely manner. Lastly, it is essential that NDIS Providers comply with Australian consumer laws, covering topics such as refunds, advertising and service guarantees. NDIS Providers should also have strong workplace policies and procedures, and be able to demonstrate their commitment to the safety of their staff and participants.
Flexibility
One of the most important things to consider when choosing an NDIS provider is their flexibility. This includes the ability to tailor services to individual needs, provide clear communication and pricing, and demonstrate a commitment to your plan.
NDIS flexibility empowers participants by giving them control over how their funds are allocated and which providers they engage with to reach their goals. It also promotes independence and self-determination by allowing them to pursue their own interests and take on challenges.
Flexibility is especially important when it comes to NDIS Core Supports, which include daily living activities and disability aids. NDIS Core Supports are the most flexible of all funding categories and can be accessed by both registered and non-registered providers. However, if you are Agency-managed, only NDIS-registered providers can be used for these supports. If you're self-managed or using plan management, you can use any provider you choose, regardless of NDIS registration. This opens up many more options for you.
Client Reviews
Choosing an NDIS Provider is a big decision for participants, and finding one you can trust with your individual needs requires some research. Start by asking for recommendations from friends and family, or checking out providers' websites. If you can, try attending information sessions or open houses to learn more about the provider's services and values.
For NDIS markets to function effectively, participants need clear and accessible information about what good support looks like and what it should cost. This information can be difficult to find – especially for those who are time poor or have language and cultural barriers.
